Help & Support

Everything you need to know about using xplug EV Charging CoPilot effectively. From getting started to advanced features.

Getting Started

1

Allow Location Access

Enable location services to get personalized charging station recommendations near you.

Tip: You can also search by entering an address manually if you prefer not to share your location.

2

Chat with CoPilot

Use natural language to ask about charging stations, availability, pricing, or trip planning.

Example: "Find fast chargers near me" or "Plan a trip to Los Angeles"

3

Explore & Filter

Browse stations on the map, filter by network, charger type, or amenities to find your perfect match.

Pro Tip: Check reliability scores to avoid broken chargers!

Frequently Asked Questions

Our availability data is updated every 2-5 minutes from multiple sources including direct network APIs, user reports, and IoT sensors. While we strive for 100% accuracy, factors like network latency and rapid station turnover can occasionally cause discrepancies. We recommend calling ahead for critical trips.

We track all major charging networks including Tesla Supercharger, Electrify America, ChargePoint, EVgo, Blink, Shell Recharge, Volta, and many regional networks. Our coverage includes over 95% of public charging stations across the United States, with international expansion planned for 2025.

Our AI analyzes your vehicle's range, charging speed, and efficiency to create optimal charging stops. It considers factors like traffic, weather, elevation changes, and your preferred charging networks. The system can also suggest backup charging locations and estimate total trip time including charging stops.

Absolutely. Your location data is used only to provide charging recommendations and is never stored permanently or shared with third parties. All location processing happens locally on your device. You can also use the app without sharing location by manually entering addresses.

Reliability scores combine multiple factors: user-reported success rates, network maintenance data, hardware age, and historical uptime statistics. Scores are updated daily and weighted more heavily toward recent user experiences. Networks like Tesla and Rivian typically score 95%+ while others may vary between 50-85%.

Yes! We offer enterprise solutions for fleet operators with features like bulk route optimization, cost tracking, driver management, and priority support. Contact our business team to learn about fleet pricing and custom integrations for your specific needs.

Troubleshooting

Common Issues

Map not loading

Check your internet connection and try refreshing the page.

Location not found

Enable location services or enter your address manually.

Chat not responding

Try clearing your browser cache and reloading the page.

Quick Tips

Save favorite stations

Mark frequently used stations for quick access.

Check reliability scores

Higher scores mean more reliable charging experiences.

Plan ahead

Use trip planning for long journeys to avoid surprises.

Still Need Help?

Can't find what you're looking for? Our support team is here to help you 24/7.